XtraBase: Welcome To XtraBase Suite!

XtraBase Suite is a Customer Relationship Management system designed for KIRBY Vacuum Service Centres, but equally at home in any Customer/Field Service Organisation.

The Suite comprises:-

  • XtraBase
  • XtraBoard - Schedule Viewer
  • XBService - Report Printing & Email Generation
and incorporates the following functions:-
  • Multi-Level Access with configurable profiles
  • Client data entry & categorisation
  • Client Communication History
  • Client Search
  • Extensive Client Filtering for canvassing and marketing campaigns
  • Letter Merge
  • Email Merge
  • Appointment Booking for Sales & Service with predfined (or free format) timeslots and staff holiday planning
  • Auto generation of Appointment Reminder Emails
  • Scheduled Reports (e.g. for Daily appointments lists)
  • Stock Control with multiple locations (e.g. Main Store & Van Stock)
  • Product Tracking
  • Stock Ordering & Order Management
  • Reporting - fully customisable reports with over 40 reports supplied
  • Client Order entry & processing
  • Invoicing for Sales & Service
  • Invoice & Payment Management
  • Commission Structures for Sales & Service personnel
  • Mutiple data sets configurable
  • ... and more...
Operating System: XtraBase runs on Windows and uses SQL Server for data storage.
Data Protection: XtraBase data (or data set) is encrypted with a unique key.